PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE PLATFORM

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What’s in these terms?

This acceptable use policy sets out the content standards that apply when you upload content to our Platform, make contact with other users on our Platform, link to our Platform, or interact with our Platform in any other way,

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Who we are and how to contact us

www.elen.co is a Platform operated by Elen Financial Software Ltd (“We”). We are registered in England and Wales under company number 11680470 and have our registered office at Sophia House, 28 Cathedral Road, Cardiff, Wales CF11 9LJ. Our main trading address is Sophia House, 28 Cathedral Road, Cardiff, Wales CF11 9LJ. Our VAT number is GB328626094 We are a limited company.
 

To contact us, please email contact@elen.co. If you have an account, please contact us via support@elen.co.

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By using our Platform you accept these terms

By using our Platform, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our Platform.

We recommend that you print a copy of these terms for future reference.

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There are other terms that may apply to you

Our Terms of Platform use also apply to your use of our Platform.

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We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our Platform, please check these terms to ensure you understand the terms that apply at that time.

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Prohibited uses

You may use our Platform only for lawful purposes. You may not use our Platform:
 

• In any way that breaches any applicable local, national or international law or regulation.

• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

• For the purpose of harming or attempting to harm minors in any way.

• To bully, insult, intimidate or humiliate any person.

• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards

• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
   

You also agree:
 

• Not to reproduce, duplicate, copy or re-sell any part of our Platform in contravention of the provisions of our terms of Platform use.

• Not to access without authority, interfere with, damage or disrupt:
   

  • any part of our Platform;

  • any equipment or network on which our Platform is stored;

  • any software used in the provision of our Platform; or

  • any equipment or network or software owned or used by any third party.

 

Interactive services

We may from time to time provide interactive services on our Platform, including, without limitation:
 

• Messaging

• Video / voice calls.

• Phone calls.

• Chatbots.
   

(interactive services.)
 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
 

We are under no obligation to oversee, monitor or moderate any interactive service we provide on our Platform, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

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Content standards

These content standards apply to any and all material which you contribute to our Platform (Contribution), and to any interactive services associated with it.
 

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
 

Elen Financial Software Ltd will determine, in its discretion, whether a Contribution breaches the Content Standards.
 

A Contribution must:
 

• Be accurate (where it states facts).

• Be genuinely held (where it states opinions).

• Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:
 

• Be defamatory of any person.

• Be obscene, offensive, hateful or inflammatory.

• Bully, insult, intimidate or humiliate.

• Promote sexually explicit material.

• Include child sexual abuse material.

• Promote violence.

• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

• Infringe any copyright, database right or trade mark of any other person.

• Be likely to deceive any person.

• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

• Promote any illegal content or activity.

• Be in contempt of court.

• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

• Be likely to harass, upset, embarrass, alarm or annoy any other person.

• Impersonate any person or misrepresent your identity or affiliation with any person.

• Give the impression that the Contribution emanates from Elen Financial Software Ltd.

• Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

• Contain any advertising or promote any services or web links to other sites.

 

Breach of this policy

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our Platform, and may result in our taking all or any of the following actions:
 

• Immediate, temporary or permanent withdrawal of your right to use our Platform.

• Immediate, temporary or permanent removal of any Contribution uploaded by you to our Platform.

• Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
   

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

 

How this contract can be transferred

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

 

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.